Política de reembolso

Refunds / Returns
Palola does not offer refunds or returns for any purchases.

Palola does allow exchanges for all regular-priced shoe purchases within 28 days from the date of purchase.

Palola does not allow exchanges for shoe care accessories, additional sole options and repairs, or shoes purchased at discounted prices.

To start an exchange, please email us at info@palola.coYou will then need to arrange and pay for the shoes to be shipped back to Palola (1 Raffles Link, #B1-33 CityLink Mall, Singapore 039393), and the replacement pair will be shipped to you, free-of-charge. Items sent back to us without first requesting an exchange will not be accepted.

Please make sure your items are returned new, unused and with all Palola packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please note we accept one exchange shipment per purchase. 

Please email us at info@palola.co if you have any further questions.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.