Unfortunately, Palola does not offer refunds for any purchases.
However, Palola does allow exchanges for all regular priced shoe purchases within 28 days from the date of purchase.
Palola does not allow exchanges for shoe care accessories, additional sole options and repairs, or shoes purchased at discounted prices.
You will need to arrange and pay for the shoes to be shipped back to Palola (1 Raffles Link, #B1-33 CityLink Mall, Singapore 039393), and the replacement pair will be shipped to you free of charge.
Please make sure your items are returned new, unused and with all Palola packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please note we accept one exchange shipment per purchase.
Please email us at info@palola.co if you have any further questions.