Payment Methods & Shipping

Which payment methods and currency does Palola accept?

We accept payment through Visa, MasterCard, American Express, GrabPay, and PayNow / PayLah.

We process all transactions in Singapore Dollars (SGD).

Which countries does Palola ship to?

Palola ships worldwide from Singapore, using DHL Express to ensure that your items arrive promptly and in good condition.

How long does delivery take and how much will it cost?

Domestic Orders

We offer free shipping within Singapore with a minimum purchase of 50 Singapore Dollars (SGD).

For purchases below 50 Singapore Dollars (SGD), we charge a flat rate shipping fee of 5 Singapore Dollars (SGD).

For all domestic orders, your items will arrive within 3 to 5 business days of placing your order.

International Orders

We offer free shipping to Australia with a minimum purchase of 198 Singapore Dollars (SGD).

For purchases below 198 Singapore Dollars (SGD), we charge a flat rate shipping fee of 50 Singapore Dollars (SGD).

We offer free shipping worldwide with a minimum purchase of 300 Singapore Dollars (SGD).

For purchases below 300 Singapore Dollars (SGD), we charge a flat rate shipping fee of 50 Singapore Dollars (SGD).

For all international orders, your items will arrive within 5 to 7 business days of placing your order.

Upon dispatch, you will receive a shipping reference to track the status of your delivery.

Will I have to pay duties and taxes?

Singapore

We ship directly from Singapore. No duties or taxes will be charged when shipping within Singapore.

Rest of World

We ship DDU (Delivery Duties Unpaid) to all other countries outside Singapore. As the purchaser, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your delivery from customs on arrival to your country or region. Palola is unable to advise or predict the amount. Please contact your local customs office for further information before placing your order.

How can I track my order?

Once your order has been dispatched, you will receive an email containing your air waybill number that you can use to track your package.