24-Hour Fitting Kit
Purchasing shoes online is never easy, especially when you're new to a brand and unfamiliar with how their shoes fit.
Nothing beats trying on a pair of shoes in person to know if they fit or not.
Our 24-hour fitting kit is designed to help you eliminate the guesswork when figuring out the correct size to purchase, without you having to come down to our boutique.
If you're based in Singapore and are unable to visit our boutique:
- Order a fitting kit from us online and we'll send it straight to your doorstep
- You'll have 24 hours to try on our fitting shoes in the comfort of your own home
- Automatically receive a gift card worth $30
- Gift card can be used online or in-store to purchase stock shoes or Advance Purchase Made-To-Order (MTO) shoes
- Gift card can be used online or in-store to purchase discounted shoes
If you're an existing customer who has already purchased Advance Purchase Made-To-Order (MTO) shoes from us online and are unable to visit our boutique for a fitting appointment, this service is available for you on a complimentary basis. Simply reach out to us and we will make the necessary arrangements.
For more details about our 24-hour fitting kit, please click "24-Hour Fitting Kit FAQs".
For further questions about our 24-hour fitting kit, please email us at firstname.lastname@example.org, or WhatsApp us at +65 9611 4134.
Here's how the process works:
Step 1: Order a 24-hour fitting kit from us online
As soon as we receive the payment from you, we'll reach out to you via WhatsApp to arrange for the fitting kit to be sent to you via courier.
Here are the contents of the fitting kit:
- Up to a maximum of 4 pairs of fitting shoes in different size or width options
- Leather swatches from our Classic and Premium ranges for you to select the leather used to make your Made-To-Order (MTO) shoes (if applicable)
- Samples of the optional rubber sole add-ons that you can purchase for your shoes (if applicable)
Step 2: Virtual fitting appointment
Upon receiving the fitting kit, you will have up to 24 hours to try on the various fitting shoes to determine the best fit for your feet. Do take note that the fitting shoes are meant to be worn indoors and preferably on a carpeted surface.
We're also available for a virtual consultation via WhatsApp or Zoom if you need assistance during your fitting.
Step 3: Collection of the 24-hour fitting kit
When you're done with the fitting kit, we'll arrange for our courier to collect it from you and bring it back to us, where we'll inspect the contents for any losses or damages.
Do take note that any missing or damaged items from the fitting kit will result in your gift card being voided.
Each pair of fitting shoes is thoroughly cleaned and disinfected using an alcohol-based cleaning solution, to ensure that any bacteria or viruses are eliminated before they are sent out to the next customer.
Step 4: Purchase your Palola shoes online or in-store using Gift Card
Now that you know what size you are on our shoes, shop online with the peace of mind that your shoes will fit you perfectly.
Terms & Conditions:
- 24-hour fitting kits are only available to customers based in Singapore
- As we have a limited number of fitting kits available, they are sent out to customers on a first-come, first-served basis.
- Any missing or damaged items from the fitting kit will result in your gift card being voided.
- Gift cards can only be used to purchase regular-priced or discounted stock shoes or MTO shoes, online or in-store.
- Gift cards cannot be used to purchase shoe care accessories, additional sole options or repairs.
- To redeem your gift card online, checkout using the unique gift card code that was sent to you via email, and the amount will automatically be deducted from your final bill.
- To redeem your gift card in-store, present the unique gift card code that was sent to you via email to our staff before payment is made.
- Gift cards have a validity period of 3 months from the date of purchase