FAQS

Which payment methods and currency does Palola accept?

We accept payment through Visa, MasterCard, American Express and PayPal. We process all transactions in Singapore Dollars (SGD).

Which countries does Palola ship to?

Palola ships worldwide from Singapore, using DHL Express to ensure that your items arrive promptly and in good condition.

How long does delivery take and how much will it cost?

We offer free delivery within Singapore, and your items will arrive within 2 to 3 business days of placing your order.

For international shipping worldwide, we charge a flat rate of 50 Singapore Dollars (SGD), and your items will arrive within 3 to 4 business days of placing your order.

Upon dispatch, you will receive a shipping reference to track the status of your delivery.

Will I have to pay duties and taxes?

Singapore

We ship directly from Singapore. No duties or taxes will be charged when shipping within Singapore.

Rest of World

We ship DDU (Delivery Duties Unpaid) to all other countries outside Singapore. As the purchaser, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your delivery from customs on arrival to your country or region. Palola is unable to advise or predict the amount. Please contact your local customs office for further information before placing your order.

How can I track my order?

Once your order has been dispatched, you will receive an email containing your air waybill number that you can use to track your package.

 Which size should I order?

Palola shoes are sized in EU sizing, and are available in sizes EU 35 to EU 41, including half sizes. They fit true to size, so feel confident to select the same size that you usually are for European shoe brands. If you would like further help with sizing, please email us at info@palola.co.

Does Palola offer exchanges or refunds?

Unfortunately, Palola does not offer refunds for items purchased.

However, Palola does allow exchanges for all purchases within 28 days from the date of purchase.

You will need to arrange and pay for the shoes to be shipped back to Palola (17A Circular Road, 2nd Floor, Singapore 049373), and the replacement pair will be shipped to you free of charge.

Please make sure your items are returned new, unused and with all Palola packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please note we accept one exchange shipment per purchase. 

Please email us at info@palola.co if you have any further questions.

What if an item is out of stock?

If an item is out of stock, please contact us at info@palola.co for restocking information.

Please email us at info@palola.co if you have any further questions.