Palola
Suede Leather Shoe Care Bundle
Our suede leather shoe care bundle consists of 3 products that are essential to clean and protect your suede leather footwear:
- Famaco Suede Crepe Brush
- Famaco Vel Vel Suede Cleaning Shampoo (100ml)
- Famaco Eco Protect (Waterproofer Spray) (150ml)
Enjoy 20% off the regular retail price (r.r.p. S$80) of purchasing each item individually when you purchase our smooth leather shoe care bundle.
How to Use Your Suede Leather Shoe Care Bundle
Step 1: REMOVE SURFACE DIRT & DUST - Using the crepe brush, gently brush the surface of the leather, focusing on the areas where there are visible dirt or dust.
Step 2: CLEAN - Using the brush provided, apply the suede cleaning shampoo in small circular motions to clean the suede leather thoroughly and remove any stains.
Step 3: PROTECT - Spray the Eco Protect waterproofer spray in an even layer throughout the entire surface of the shoes, ensuring that no areas have been missed out. Repeat with a second layer for extra coverage.
Which countries does Palola ship to?
Palola ships worldwide from Singapore, using FedEx to ensure that your items arrive promptly and in good condition.
How long does delivery take and how much will it cost?
Domestic Orders
We offer free shipping within Singapore with a minimum purchase of 50 Singapore Dollars (SGD).
For purchases below 50 Singapore Dollars (SGD), we charge a flat rate shipping fee of 10 Singapore Dollars (SGD).
For all domestic orders, your items will arrive within 3 to 5 business days of placing your order.
International Orders
We offer free shipping to Australia with a minimum purchase of 198 Singapore Dollars (SGD).
For purchases from Australia below 198 Singapore Dollars (SGD), we charge a flat rate shipping fee of 50 Singapore Dollars (SGD).
We offer free shipping worldwide with a minimum purchase of 300 Singapore Dollars (SGD).
For purchases below 300 Singapore Dollars (SGD), we charge a flat rate shipping fee of 50 Singapore Dollars (SGD).
For all international orders, your items will arrive within 5 to 7 business days of placing your order.
Upon dispatch, you will receive a shipping reference to track the status of your delivery.
Will I have to pay duties and taxes?
Singapore
We ship directly from Singapore. No duties or taxes will be charged when shipping within Singapore.
Rest of World
We ship DDU (Delivery Duties Unpaid) to all other countries outside Singapore. As the purchaser, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your delivery from customs on arrival to your country or region. Palola is unable to advise or predict the amount. Please contact your local customs office for further information before placing your order.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your air waybill number that you can use to track your package.
Refunds / Returns
Palola does not offer refunds or returns for any purchases.
Exchanges
Palola does allow exchanges for all regular-priced shoe purchases within 28 days from the date of purchase.
Palola does not allow exchanges for shoe care accessories, additional sole options and repairs, or shoes purchased at discounted prices or purchased using discount codes.
To start an exchange, please email us at info@palola.co. You will then need to arrange and pay for the shoes to be shipped back to Palola (1-D Chatsworth Avenue, Singapore 249841), and the replacement pair will be shipped to you, free-of-charge. Items sent back to us without first requesting an exchange will not be accepted.
Please make sure your items are returned new, unused and with all Palola packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please note we accept one exchange shipment per purchase.
Please email us at info@palola.co if you have any further questions.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.