GMTO FAQs

Here’s how our Group Made-To-Order service works:

Step 1: Purchase any of the available GMTO footwear online or in-store 

GMTO styles and colourways offered are fixed and cannot be modified under any circumstances. If you'd like modify the GMTO styles or colourways available, your order will be converted to an MTO footwear, and will incur the usual MTO surcharge.

Step 2: Book a fitting appointment at the Palola boutique

At the boutique, one of our experienced shoemakers will assist you with determining the right fit for your feet.

Step 3: Select your shoe size and shoe width

We have all the different sizing options available in the form of fitting shoes for you to try on.

- Ballet flats & loafers are available in sizes EU 33 to EU 46 (incl. half sizes)

- Pumps are available in sizes EU 34 to EU 43 (incl. half sizes)

- Slides are available in sizes EU 33 to EU 45 (incl. half sizes)

You’re even able to mix and match two different sizes or widths for both your left foot and right foot respectively if required.

Step 4: Select an additional sole option (optional)

A Vibram rubber sole can be added to the leather soles of your Palola footwear for better grip, and to lengthen the lifespan of the leather soles.

Be sure to add your preferred additional sole option to your cart before you checkout if you require an additional rubber sole to be added to your GMTO footwear.