Palola
Additional Rubber Sole (Heel only)
A Vibram rubber sole can be added to the heels of your Palola shoes for better grip, and to lengthen the lifespan of the heels, as the heels tend to wear out faster than other parts of the soles.*
This add-on is only applicable for Palola ballet flats, loafers and slides.
Price indicated is for 1 pair of Palola footwear.
Features:
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Vibram rubber (Made in Italy)
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Non-slip and waterproof
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Durable and flexible
*Terms & Conditions:
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This service is applicable for both new and worn Palola shoes
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For worn Palola shoes, please drop them off at our boutique, together with a printout of the online payment receipt.
- Turnaround time for this service is 2 weeks
Which countries does Palola ship to?
Palola ships worldwide from Singapore, using FedEx to ensure that your items arrive promptly and in good condition.
How long does delivery take and how much will it cost?
Domestic Orders
We offer free shipping within Singapore with a minimum purchase of 50 Singapore Dollars (SGD).
For purchases below 50 Singapore Dollars (SGD), we charge a flat rate shipping fee of 10 Singapore Dollars (SGD).
For all domestic orders, your items will arrive within 3 to 5 business days of placing your order.
International Orders
We offer free shipping to Australia with a minimum purchase of 198 Singapore Dollars (SGD).
For purchases from Australia below 198 Singapore Dollars (SGD), we charge a flat rate shipping fee of 50 Singapore Dollars (SGD).
We offer free shipping worldwide with a minimum purchase of 300 Singapore Dollars (SGD).
For purchases below 300 Singapore Dollars (SGD), we charge a flat rate shipping fee of 50 Singapore Dollars (SGD).
For all international orders, your items will arrive within 5 to 7 business days of placing your order.
Upon dispatch, you will receive a shipping reference to track the status of your delivery.
Will I have to pay duties and taxes?
Singapore
We ship directly from Singapore. No duties or taxes will be charged when shipping within Singapore.
Rest of World
We ship DDU (Delivery Duties Unpaid) to all other countries outside Singapore. As the purchaser, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your delivery from customs on arrival to your country or region. Palola is unable to advise or predict the amount. Please contact your local customs office for further information before placing your order.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your air waybill number that you can use to track your package.
Refunds / Returns
Palola does not offer refunds or returns for any purchases.
Exchanges
Palola does allow exchanges for all regular-priced shoe purchases within 28 days from the date of purchase.
Palola does not allow exchanges for shoe care accessories, additional sole options and repairs, or shoes purchased at discounted prices or purchased using discount codes.
To start an exchange, please email us at info@palola.co. You will then need to arrange and pay for the shoes to be shipped back to Palola (1-D Chatsworth Avenue, Singapore 249841), and the replacement pair will be shipped to you, free-of-charge. Items sent back to us without first requesting an exchange will not be accepted.
Please make sure your items are returned new, unused and with all Palola packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please note we accept one exchange shipment per purchase.
Please email us at info@palola.co if you have any further questions.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.