Terms & Conditions (MTO)

Terms & Conditions:

• Turnaround time for MTO shoes is 4 weeks from the date of your fitting appointment
• Fitting appointments at our boutique are available on:
  Tuesdays to Thurdays, 11am to 7.30pm
  Fridays and Saturdays, 12pm to 4.30pm
• Our MTO service is only available to customers who are based in Singapore and existing international customers who are familiar with our shoe sizing
• For both new and existing Palola customers who'd like to purchase a pair of MTO shoes but are unable to visit our boutique for a fitting appointment, please purchase "Advance Purchase MTO Shoes" from our online store and we'll arrange for a complimentary 24-hour fitting kit to be sent to you
• Due to the customised nature of MTO shoes, all MTO shoes sold are not eligible for exchanges or refunds