Terms & Conditions (MTO)

Terms & Conditions:

• Turnaround time for a pair of MTO shoes is 4 weeks from the date of your fitting appointment
• Fitting appointments at our boutique are available from Tuesdays to Saturdays, 11am to 5.30pm
• Our MTO service is only available to customers who are based in Singapore and existing international customers who are familiar with our shoe sizing
• For both new and existing Palola customers who'd like to purchase a pair of MTO shoes but are unable to visit our boutique for a fitting appointment, please purchase an "Advance Purchase MTO Shoe" from our online store and we'll arrange for a complimentary 24-hour fitting kit to be sent to you
• Due to the customised nature of an MTO shoe, all MTO shoes sold are not eligible for exchanges or refunds